Refund Return and Cancellation Policy

We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. We do not accept returns for our products apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our call-center/contact us number within 24 hours of receiving & accepting the product. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by emailing us atadmin@softandfresh.in giving complete details of your purchase

Return Policy

Once we have received your complaint and complete details of your purchase along with relevant photographic or video evidence, usually it takes about 72 hrs to have the our team review your case and initiate action. Typically we ask you to dispose the material locally in a responsible manner and the refunds are initiated within 2 days after case review. The receipt of the refund would depend on the mode of payment chosen by you.

Refund Policy

Typically the refunds are initiated within 2 days of Case Review. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline for refund: 5 – 7 Working/Business days.

Cancellation Policy

You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by emailing us at admin@softandfresh.in  . If your order has been dispatched typically cancellation cannot be done for our product categories. In case of Prepaid orders Refunds will be processed as per our Return policies.